Question 1

How do I access my student portal?

Accepted Answer

You can access your student portal by clicking the "Access Your Portal" button on the homepage and logging in with your institutional credentials (roll number and password).

Question 2

How can I reset my password?

Accepted Answer

Click the "Forgot Password" link on the login page, enter your registered email, and follow the link sent to reset your credentials.

Question 3

Can I update my profile details after logging in?

Accepted Answer

Yes, you can edit your profile details, such as phone number, profile photo, and correspondence address, directly from the "Profile Settings" page inside your portal. Critical fields like your registered name or roll number can only be changed by the administration office.

Question 4

How is my attendance calculated and updated?

Accepted Answer

Attendance is updated by your respective subject faculty based on classroom hours. You can view your subject-wise attendance percentage directly on the student dashboard.

Question 5

What is the minimum attendance requirement to write exams?

Accepted Answer

Students must maintain a minimum of 75% attendance in each course to be eligible to sit for the end-semester examinations.

Question 6

What is the procedure for attendance condonation?

Accepted Answer

If your attendance falls between 65% and 75% due to medical or official reasons, you can submit an Attendance Condonation request through the student portal, upload supporting medical certificates/letters, and pay the condonation fee upon administrator approval.

Question 7

How are internal assessment marks calculated?

Accepted Answer

Internal marks are calculated based on mid-term examinations, quizzes, assignments, and class participation as per the university regulations. You can view your detailed marks breakdown under the "Academics -> Internal Marks" tab.

Question 8

Where can I view my end-semester exam results?

Accepted Answer

Results are published online. Once declared, you can view and download your semester grade sheets under the "Results" section of the portal or public website.

Question 9

How and where do I pay my semester examination fees?

Accepted Answer

You can pay exam fees online through the "Payments" section inside your student portal. We support multiple payment modes including Credit/Debit Cards, Net Banking, and UPI.

Question 10

What should I do if my payment failed but the amount was debited?

Accepted Answer

Please do not make a double payment. Wait for 24-48 hours for the transaction status to reconcile automatically. If it still does not update contact the examination section with your transaction receipt.

Question 11

How do I register for supplementary exams or re-registration?

Accepted Answer

When the registration window opens, eligible students can sign up for supplementary exams or re-register for courses under the "Exams" module in the portal.

Question 12

Who do I contact for technical support regarding portal login issues?

Accepted Answer

For login or other technical difficulties, please submit the contact form on this page or email us at cap@jntugv.edu.in. Be sure to include your name, roll number, and a screenshot of the error.

Question 13

What should I do if there is a discrepancy in my internal or external marks?

Accepted Answer

For internal marks discrepancies, immediately approach your subject instructor. For external/semester results discrepancy, submit a grievance/re-evaluation form via the Portal or contact the Office of the Controller of Examinations.

Contact JNTU-GV CAP Support — Help & FAQs

Explore CAP JNTU-GV